Our Promise
The .Chewy. Promise: Fun, Fair, & Trustworthy
At .Chewy., we don’t just sell stuff—we deliver happiness, and peace of mind. Here’s what you can expect when shopping with us:
-
Awesome Products, Guaranteed: We handpick only the best for you (and your furry friends, if applicable!). If something doesn’t meet your expectations, let us know—we’ll make it right faster than a pup chasing their tail.
-
No Hassle, Just Hustle: Returning an item? Need a refund? Our team is here to help, no questions asked (well, maybe a couple, but only the friendly kind). We’re all about making life simple, because complicated returns are so last decade.
-
Digital Wizardry: Shopping for digital goodies? They’re enchanted just for you and non-refundable. Sorry, we promise our wizarding team is hard at work to make sure you get exactly what you want!
-
90 Days of Happy Dancing: Changed your mind on a product? You've got a whole 90 days to shake it off and send it back, as long as it’s eligible and not part of the excluded crew. Check out our Full Money Back Guarantee for details.
-
1 Year of Peace of Mind: Found a glitch or a gremlin in the works? Covered under our 1-Year Limited Warranty, we’ll swoop in to save the day. Repair, replace, or refund—we’ve got your back.
-
Customer Service Superstars: Need help? Our rockstar support team loves solving puzzles, answering questions, and hearing your bad jokes (okay, maybe we shouldn’t have promised that last one). Drop us a line anytime, just click on "Let's Chat!" Or Email us ( You can even Call at 1-(000)-002-4390 )
-
Our Promise to You: We’re not just a company—we’re your partner in fun, convenience, and wag-worthy service. We promise to keep things fair, fun, and fuss-free because happy customers are at the heart of everything we do.
Thank you For Stopping By!